Returns & Exchanges

General Return FAQ + -

Dedicated to delivering the highest quality products to every customer, we want your purchase to be a rewarding experience. If there is an issue with your order, we will make every effort to resolve it.

Our products are made to order, therefore they are not eligible for returns and/or exchanges; unless the item(s) arrive damaged or with a defect.

If you have a problem with your order please email our customer care team at within 7 days of delivery.

If your order is approved for a return or exchange, the item(s) must be returned with tracking and within 14 days of delivery. Item(s) must be unused, in new condition and returned in the original packaging.

Conditions of Return + -

If an item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that isn’t possible, we will arrange an exchange. We reserve the right to determine the best course of action.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Cancellations + -

We offer a 48-hour cancellation window. Once this time has elapsed, the order goes into production, and the sale is considered binding.

Refunds + -

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) + -

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

Promotions + -

Offer valid on online purchases. To redeem online, add the qualifying (if required) amount of merchandise to your shopping bag and the applicable promotion code at checkout (valid for one-time use only).

Depending on sale terms, the discount may be applied directly at checkout. Sales tax, shipping & handling do not qualify for the discount.

This offer is not redeemable for cash or gift cards, nor is it valid toward previous purchases. Offer may not be combined with any other coupons, sale items, discounts, offers, or promotions. No rain checks issued. Offer not valid for prior purchases. Other restrictions may apply at the discretion of SoftFrame Designs, INC.