Shipping policy

From purchase date, allow approximately 1-2 weeks for us to craft and ship your order. 

We offer free shipping within the contiguous United States. Shipments to Hawaii, Alaska, and Canada range from $149.99 to $299.99 per piece depending on the product. Please note that each item in your order will be shipped in its own box, due to its large dimensions. Import duties, taxes, and charges are not included in the shipping cost. These charges are the responsibility of the buyer. 

While we will make every effort to meet these shipping estimates, we cannot assure you they will be met. Production times and preparation times may vary during our Black Friday and Cyber Monday sale period as we expect to experience an influx of orders. Production times and preparation times may vary from order to order.

If you do not plan on being home the day of your delivery, we recommend that you request a signature for your package, please email us at hello@softframedesigns.com to add on that option. 

Kindly note, we can not make address changes on any orders that have received a tracking number and confirmation email. 

All packages are sent via UPS and have a tracking number in which verification of delivery is recorded and acknowledged. Should your item(s) be stolen from your property, we are not to be held liable for a refund or replacement and recommend reaching out to the carrier and/or your property management.

Our team is working hard to get your order out as soon as possible. Please note we do not have control over shipping delays. There is no option for express or overnight shipping and no exceptions will be made.