FAQ's

Product Questions

What do I need to use a SoftFrame® bed frame? + -

A standard box spring between 5"-9" and a mattress (both required and not included).

SoftFrame® bed frame is designed to perfectly go over and around your standard 5" - 9" tall box spring. The box spring supports the mattress and provides the rigid structure all around the sides to create a super comfy and stable modern platform bed.

Do I need a box spring? + -

Yes. SoftFrame® beds have a minimalist "frame-over-box-spring" design and perfectly go over your standard 5" to 9" box spring (required and not included).

What if I only have a mattress and no box spring? + -

If you need a box spring, Amazon delivers box springs for approximately $100 (search: "9 inch tall high profile box-spring"), or they are easily found at your local mattress store.

Can I use the bed frame on the floor? + -

Yes. Our bed frames can be used directly on the floor over a standard box spring.

What are SoftFrame® bed frames and headboards made of? + -

Our SoftFrame® bed frames and headboards offer the ultimate in plush comfort. We use only premium, CertiPUR-US high-density foam and luxurious upholstery fabrics – no wood in sight.

The foam is 100% polyurethane, made right here in California to the same high standards as mattresses and baby products, without any additives. And to complement the lush feel, we offer an array of resilient, stain-resistant polyester and polyester-blend fabrics sourced from Los Angeles.

With SoftFrame®, you can indulge in a sumptuous, fully upholstered sleep sanctuary crafted with premium materials and exceptional care.

Why do we use foam instead of wood? + -

We use foam instead of wood for our bed frames because it is woodless to preserve forests, lightweight for easy moving, sturdy enough to stay in place, and super soft for a comfortable base without the rigidity of wood.

How do I install my SoftFrame® bed frame? + -

Setting up your SoftFrame® is refreshingly simple. Just place the plush, fully upholstered frame directly over your existing box spring (not included), then top it with your mattress. Double check that the SoftFrame® Designs logo tag is upright at the foot of the bed facing the ceiling.

The best part? Your SoftFrame® Designs order arrives ready to go right out of the box. No tools, extra pieces, or movers required. Just unpack and sink into comfort - it's that easy. We've streamlined bliss so you can relax sooner.

How do SoftFrame® headboards work with SoftFrame® bed frames? + -

For the ultimate indulgent experience, we highly recommend purchasing one of our headboard sets to pair with your SoftFrame® bed frame. The headboard nestles seamlessly between the frame and wall, creating a cohesive oasis of pure comfort.

Our twice-patented designs are truly one-of-a-kind - 100% fully upholstered without a single hard surface. On the wall-facing side, you have the option to secure the headboard to the supporting wall with built-in Velcro strips should you choose.

Sink into cloud-like luxury with our unparalleled, all-encompassing softness. Add the headboard for the full, enveloping SoftFrame® experience.

Shipping & Delivery

Where do you ship? + -

We happily ship to homes in the contiguous USA and Canada. Unfortunately we do not ship to P.O. boxes.

Customers in the 48 contiguous states enjoy free shipping. For deliveries to Hawaii, Alaska, and Canada, shipping costs vary per piece based on product size and destination. Please note each bed frame or headboard will arrive packaged separately in its own box.

For Canadian shipments, any import duties, taxes, or fees are the responsibility of the buyer.

Once your order has a tracking number and confirmation email, we cannot make address changes. Please take care to verify details at checkout.

How long will my order take to arrive? + -

From purchase date, allow 1-2 weeks for us to craft your order.

Once we're ready to ship, we'll email your order confirmation and tracking number to the address provided.

Please note shipping takes an additional 3-5 business days depending on your location, as we ship from Los Angeles. Remember that shipping time is in addition to production time.

We're working hard to deliver luxury right to your door.

Are there special unboxing instructions? + -

We recommend that you unpack your plush new bed frame or headboard right away to protect the integrity of the foam.

When ordering, factor in our 1-2 week production time to ensure your delivery won't coincide with moves or vacations.

Let us know if you have any other questions. We're here to ensure your purchase provides years of sublime comfort.

Is it safe to leave my package in the box? + -

We recommend unboxing your order as soon as possible for best results - no longer than 7 days after receipt. This will reduce the appearance of wrinkles that may have settled in transit.

Do you offer shipping insurance? + -

Yes! We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience.

Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.

Product Care

How do I keep my SoftFrame® Designs clean? + -

To keep your SoftFrame® Designs bed frames and headboards looking beautiful:

  • Vacuum regularly or dust with a soft brush as needed
  • Blot spills immediately with a clean, dry, white cloth, do not rub
  • If a cleaner is needed, we recommend using an all natural, mild, upholstery cleaner and spot testing in a discrete area
  • For large or stubborn stains, we recommend professional upholstery cleaning
  • Do not remove fabric cover for cleaning
Can I remove the cover from the bed frame and wash it? + -

No, our covers are not removable for washing, spot cleaning only. Simply use a clean rag and mild detergent to treat any stubborn spots. Your plush frame will look refreshed in no time.

Returns & Exchanges

Do you offer returns/exchanges? + -

Our products are made to order, therefore they are not eligible for returns and/or exchanges; unless the item(s) arrive damaged or with a defect*.

If you have a problem with your order please email our customer care team at hello@softframedesigns.com within 7 days of delivery**.

If your order is approved for a return or exchange, the item(s) must be returned with tracking and within 14 days of delivery. Item(s) must be unused, in new condition and returned in the original packaging.

Do you offer cancellations? + -

We offer a 48-hour cancellation window. Once this time has elapsed, the order goes into production, and the sale is considered binding.