FAQS

Frequently Asked Questions:
For the quickest answers to your most common needs

How do I assemble my SOFTFRAME® bed frame?

Your SOFTFRAME® bed frame arrives meticulously folded inside a carry box with handle and weighs no more than 35 pounds, making it easy to carry up stairs and around corners. Assembly is hassle-free: SOFTFRAME® bed frame is fully assembled and requires no tools, extra parts or movers.

  1. Remove your mattress and all linens from the bed.
  2. Unbox your SOFTFRAME® bed frame, removed the wrapping and unfold it.
  3. Place your SOFTFRAME® bed frame over and around your box spring (required and not included) and replace your mattress and linens.

How long will it take to receive my SOFTFRAME® bed frame?

All of our furnishings are meticulously crafted and made to order in our Los Angeles facility. Our production time is currently 4-6 weeks. As soon as your order is ready to be shipped, you will be sent a tracking number with details to the email used to place the order.

Where do you ship and what are the shipping costs?

Currently, we ship in the United States and Canada. Shipping is free for contiguous United States. Shipping fees may apply for orders to Alaska, Hawaii, Puerto Rico and Canada and will be calculated in the order process.

Are SOFTFRAME® furnishings a good investment for children and/or pets?

SOFTFRAME® furnishings are great for families of all sizes and ages, including for children, teens and pets. SOFTFRAME® bed frames and headboards are made from 100% soft surfaces, providing parents with better sleep knowing their little ones are fully surrounded by a cloud-like cushion. For families with pets that sleep on beds, our low profile, comfy beds are an ideal solution for senior dogs with mobility issues and smaller pets that cannot jump up on a high bed. Our bolster and wedge pillows are perfect for support.

Where are SOFTFRAME® products assembled?

SoftFrame Designs is located in sunny Los Angeles and all products are handcrafted at our boutique upholstery workshop.

What are SOFTFRAME® bed frames and headboards made of?

Our SOFTFRAME® bed frames and headboards are made from non-toxic, high density foam and premium upholstery fabric.  

  • The foam used is 100% polyurethane, made in California. It is the same type of foam that is used to make mattresses, sofas, baby car seats, and contains no additives.
  • We offer an array of luxurious fabrics to choose from, all of which are sourced in Los Angeles. Our fabrics are resilient and are naturally stain resistant.

How do SOFTFRAME® headboards work with SOFTFRAME® bed frames?

We recommend purchasing a set! The headboard is a free standing piece that effortlessly rests between the wall and your SOFTFRAME® bed frame and mattress. Unlike any headboard on the market, it's 100% fully cushioned - no wood or hard surfaces. The cover is sewn with a hidden zipper so that it can be easily removed for cleaning.
 
As a freestanding piece, SOFTFRAME® headboards do not attach to the SOFTFRAME® bed frames, but are designed to stay in place, while being easily removable, as needed. We do provide velcro strips that are sewn onto the wall-facing side of the headboard, and additional velcro strips are provided to attach to your wall for extra support.

How do I clean my upholstered furniture, including pillows?

SOFTFRAME® bed frame
  • Vacuum or use a soft brush to dust as needed.
  • Blot spills or mishaps as soon as possible and spot clean with a mild soap and a damp, clean cloth. Let the area air dry.
  • Be sure to spot test any cleaning product in a very small, inconspicuous place before applying.
  • May also be steam cleaned.
SOFTFRAME® headboard
  • The slip cover is designed to be removed and is washable.
  • For best results, wash cold and air dry, or dry clean as needed.
SOFTFRAME® pillows (round bolster and wedge)
  • Spot clean with a water-based detergent. Be sure to spot test any cleaning product in a very small, inconspicuous place before applying.
  • For best results, wash cold and air dry, or dry clean as needed.

What is your return policy?

We offer a 14 day return window once your SOFTFRAME® product has been received. Returns (and exchanges) are applicable on only certain items, please reference each product description for details. For more information, view our Returns and Exchanges page here.

Do you offer exchanges?

We offer exchanges on SOFTFRAME® Classic and Luna bed frames, as well as any twin sized accessory; i.e. bolsters and wedges. For more information, view our Returns and Exchanges page here.

Can I return custom items?

SOFTFRAME® Ultra bed frames (all sizes) and other custom items are final sale, non-exchangeable and can not be returned. Please reference each product description for details. For more information, view our Returns and Exchanges page here.

How do I send products back that are eligible for return or exchange?

If your order was delivered within the last 14 days, email our customer care team at customerservice@softframedesigns.com to receive prompt instructions on how to return or exchange your product.