Refund policy

Returns and Exchanges

We do not accept returns or exchanges because SoftFrame Designs products are made to order. We take great pride in the quality and craftsmanship of our collection. Our top priority is always attention to detail in design, materials, and construction. We encourage you to inspect the item upon receipt. We'll work with you to resolve any concerns or quality issues as per policy.  Please email us at hello@softframedesigns.com within 7 days of delivery.

Please be aware that any fabric sample(s) you receive before placing your order may differ slightly in color from the final product due to differences in dye lots. This is not considered a defect.

Shipping costs and insurance are non-refundable. We are not liable for packages once the carrier confirms delivery

 

Exchanges

On the off chance that you receive a style, color, or size that you did not order, kindly email the Customer Care Team at hello@softframedesigns.com for assistance within 7 days of delivery.

  • If the incorrect item is not returned in its original condition, only a partial refund may be given
  • Return shipping fees and handling costs may apply
  • Shipping costs and insurance are non-refundable. We are not liable for packages once the carrier confirms delivery

 

Cancellations and Refunds

We offer a 24-hour cancellation window after placing your order. After that period, the order goes into production, and the sale is final.

  • In the case of a cancellation, refunds and/or partial refunds will be issued to the original payment method in approximately 7 business days
  • If the item is not returned in its original condition (excluding damages covered under our policy), only partial refunds may be given
  • Return shipping fees and handling costs may apply
  • Shipping costs and insurance are non-refundable. We are not liable for packages once the carrier confirms delivery


Late or Missing Refunds

If you have not received your refund after 14 business days, first check your bank account and credit card statement, as there is often processing time. If you still have not received your refund after checking with your bank, please contact the Customer Care Team at hello@softframedesigns.com.

 

Promotions and Discounts

Discounts are only valid on a single use per order at checkout. Discounts may not be combined with other offers or applied to previous purchases.

 

Gifts

We will mail you a gift credit upon return for items marked as gifts at checkout and shipped to you. For unmarked gifts, a refund goes to the original purchaser.

 

Shipping

All items are shipped with tracking, to track your order please visit our “track your order” page. Shipping costs and insurance are non-refundable. We are not liable for packages once the carrier confirms delivery.

Please note shipping takes 1-4 business days depending on your location, as we ship from Los Angeles.

 

Stolen Packages

We are not liable for packages stolen from your property after delivery confirmation. Contact the shipping carrier regarding stolen packages.