Shipping + Delivery
Our production time frame is approximately 5 - 14 business days from the date of order. Upon completion, your product(s) will be shipped to you, and delivered within 3 - 5 working days.
We offer free shipping within the contiguous United States! Shipments to Hawaii, Alaska, and Canada range in price per piece depending on the product and your zip code.
Please note that each item in your order will be shipped in its own box, due to its large dimensions.
Import duties, taxes, and charges are not included in the shipping cost - these charges are the responsibility of the buyer.
While we will make every effort to meet these shipping estimates, we cannot assure you they will be met. Production times and preparation times may vary from order to order.
Please make sure to double check your credit card information, shipping address, and product selection before placing an order. We are not responsible for issues resulting from inaccurate personal information nor are we able to accommodate address or product changes once an order has been placed.
Free Shipping* is not available for these U.S. locations.
Rates vary by item and will be reflected in your shopping cart.
Once you have received your tracking number, please allow 7-15 business days for delivery.
We highly recommend that you request a signature confirmation for your package if you will not be home on the proposed day / time of delivery.
If you have already placed your order you can still add on this option! Please contact us at hello@softframedesigns.com and we will assist.
Orders are shipped via FedEx with tracking. Our company is not responsible for a refund or replacement if your item(s) are stolen from your property. We recommend that you contact the courier and/or your property management in this case.